ATX Invox Account Deletion Request
Last updated: 5 August 2026 • Published for ATX Invox (com.atxinvox)
1. Overview
ATX TAXATION & ACCOUNTING PTY LTD (ABN 15 635 273 513), operator of ATX Invox, respects your privacy and your right to control your personal data. Whether you currently use the ATX Invox mobile application (Android / iOS) or have uninstalled it, you can request the complete deletion of your account and associated personal data at any time.
2. How to Request Account Deletion
To request the permanent deletion of your ATX Invox account and data:
Send an email with the following details:
- To: hello@atxinvox.com.au
- From: The email address associated with your ATX Invox account.
- Subject line:
Account Deletion Request - Body: Please include your Registered Business Name and ABN (if applicable) so we can verify account ownership.
3. Data That Will Be Deleted
Upon verification and completion of your request, the following data associated with your ATX Invox account will be permanently erased from our active databases:
- User Account & Profile: Name, login credentials, email address, phone number, and authentication tokens.
- Business Profile: Business name, address, ABN, tax settings, and uploaded company logos.
- Customer Records: Client lists, contact details, and saved customer profiles.
- Financial Documents: Invoice drafts, finalized tax invoices, quotations, and credit notes.
- Expense Records: Expense entries, expense category mappings, and all uploaded receipt images/scans.
4. Data Retention & Legal Obligations
Because ATX Invox is a financial tax and invoicing platform, certain data may be retained in secure archive backups where required by Australian law:
- Tax & Financial Compliance: Financial transaction logs and issued tax invoices may be retained in archived format to fulfill statutory tax, accounting, and anti-audit compliance obligations under Australian law (including the standard 5-year record retention period mandated by the Australian Taxation Office (ATO) for tax-related financial records).
- Security & Fraud Prevention: Anonymized audit logs may be kept temporarily to prevent fraudulent re-registration or unauthorized access.
5. Store Subscriptions (Google Play & Apple App Store)
Important Notice regarding Paid Subscriptions:
Deleting your ATX Invox account or uninstalling the app does not automatically cancel any active paid subscription managed through Google Play or the Apple App Store.
You must cancel your active subscription directly in your device’s store settings prior to account deletion:
- Android: Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → ATX Invox → Cancel Subscription.
- iOS: Open iPhone Settings → Apple ID → Subscriptions → ATX Invox → Cancel Subscription.
6. Processing Timeframe
Once we receive your deletion request email:
- We will acknowledge receipt of your request within 2 business days.
- Account identity verification and complete data purge will be finalized within 30 calendar days.
- You will receive a confirmation email once your account data has been permanently removed.
7. Contact Information
If you have any questions or concerns regarding account deletion or data privacy, please reach out to:
ATX TAXATION & ACCOUNTING PTY LTDABN: 15 635 273 513
Email: hello@atxinvox.com.au
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